To further explore Healthcare balancing act of collaboration and control with Enterprise 2.0 style technologies, let us take a look at some business drivers in Human Capital Management space. In a Healthcare organization with geographically dispersed services facilities, it is critical for employee communities (nurse and physician communities for example) to share best practices and lessons learned in order to drive quality and productivity improvements. This business problem drives the need for collaborative websites and related technologies for knowledge sharing. If you are a technologist that knows the minimal cost and proven scalability value of social collaboration software for the enterprises then this is the perfect opportunity for Enterprise 2.0. In contrast, large workforce including union contracts in healthcare organization drives the need to prevent financial liabilities from lawsuits by securing the organization from internet-based threats such as inappropriate content. Together, these drivers bring a unique healthcare Enterprise 2.0 opportunity to create a technology-mix that is cost effective, promote sharing and reduce risk.
On the other side of Healthcare opportunity spectrum are HIPAA and SOX regulations that drive the need for tight controls to prevent and detect unauthorized access to systems and data. Related technology opportunities include automating IdM user provisioning/de-provisioning process with employee on-boarding, promotion, transfer and termination events in HRMS. For example, while employee termination deactivates employee’s user profile in IdM so that the employee can no longer access any enterprise system, employee promotion to a manager position may add an additional role in IdM to indicate additional authorities in enterprise-wide systems. Nonetheless all the enterprise applications need to be configured to honor the privileges (authentication and authorization rules) setup in Identity Management.
As the security nuts and bolts are tightened with the enterprise-wide authentication and authorization framework using IdM, it is the perfect time to further enhance workforce productivity by delivering personalized tools and applications to the employee desktops using Enterprise Portals and Single Signon technologies. In Enterprise Portal context there are opportunities again to combine Web 2.0 innovations such as Blogs and Wikis to promote collaboration and enterprise innovation. Furthermore, connecting internal communities to external vendor, supplier and consumer communities using a mix of collaboration and security technologies is another interesting Enterprise 2.0 opportunity in a Healthcare environment.